Last Updated: June 2026
At Jashie Cosmetics, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Eligibility for Returns
You may request a return if:
- The product was delivered damaged or defective.
- You received the wrong item.
- The product is unused, unopened, and in its original packaging.
- The return request is made within 7 days of receiving your order.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
- Opened or used cosmetic products
- Skincare products that have been opened
- Items damaged due to misuse
- Gift cards or promotional items
- Clearance or final sale products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the product
- Photos of the package
- A brief description of the issue
We will review your request and arrange a replacement or refund where applicable.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Refunds typically take 5–10 business days, depending on your bank or payment provider.
Shipping Costs
- Original shipping charges are non-refundable, unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Order Cancellation
Orders may be cancelled only before they have been shipped.
Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.
Exchanges
We replace products only if they are defective, damaged, or if the wrong item was delivered.
How to Request a Return
To initiate a return, please contact us with the following information:
- Full Name
- Order Number
- Reason for Return
- Photos (if applicable)
Email: support@jashiecosmetics.com
Our customer support team will provide further instructions for the return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Jashie Cosmetics
Email: support@jashiecosmetics.com
Website: https://jashiecosmetics.com
Thank you for shopping with Jashie Cosmetics. We appreciate your trust and strive to provide high-quality beauty products and excellent customer service.